12/31/2023 0 Comments Bougie glass nectar collector![]() ![]() ** Additionally, all shipping costs associated with any International Warranty Claims will be the responsibility of the customer both to and from our facilities.** Warranty is void if any items are deemed disassembled or tampered with.** ** Warranty Items must be shipped back intact. It is important to know that we will work with you to ensure that we get you up and going again as quickly as possible. If you have received a damaged Glass Piece, you are required to contact us immediately within 24 hours of receiving your shipment with a photo to obtain a replacement piece. Warranty coverages for the MilkyWay Collector Torch / Electric Versions: * Email us at: and a customer service representative will contact you to start the Warranty Process and Provide your Return Merchandise Authorization Number (RMA#) To acquire your (1) free Coil Heater Replacement and /or Warranty Replacements, you will be required to provide the following: Our goal is to get you up and working as quickly as possible. All repair costs resulting from “Accidents” must be agreed upon and paid by the customer prior to the return of the repaired products. That will void your warranty and any repair costs and shipping costs will be your responsibility. Remember, if you have an accident and the product stops working – DO NOT attempt to repair it yourself. If your product becomes defective after 30 days, you will be charged for all freight charges to and from our location in New York. If a Galaxy Product becomes defective within the first 30 days from purchase from our online store or shop network, we will pay the freight to our repair facilities and back to you (Maximum Charge of $50.00 – you will be invoiced for the difference and will need to be paid before we ship the unit back to you). Once you receive the RMA, it will instruct you on how to ship it back to us for any necessary repairs. ![]() At that time we will issue you an RMA (Return Merchandise Authorization). In case of any Defect failures, customers are requested to contact us directly and talk with our experienced customer service representatives to make the process as smooth as possible and get you back up and running as quickly as possible. We want you to be happy for years to come with all your Galaxy products. In the event that you have an “accident” and need repairs not covered under the Manufacturers Defect Warranty, those will be the responsibility of the customer and we work hard to ensure that we deliver all repairs at a fair cost. Our Odyssey Mini Enails and Electric MilkyWay Collectors come with a Lifetime Warranty on all Electronics and (1) free Replacement on all Heater Elements and covers against all Manufacturers Defects. Odyssey and Mini Enails / Electric MilkyWay Collector or Contact Usġx – Power Cord Galaxy Enails Warranty Information For any questions on temperatures, operation, or setting it up please visit our F.A.Q. Our signature products can be (re/)wired to fit the XLR controller if necessary. The new Galaxy Enails temperature controller XLR – designed for compact efficiency with all of the same quality standards that we pride ourselves for on all of our products. ![]()
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